Frequently Asked Questions

• What is your return policy?

  Returns & Refunds Policy

  Last Updated: [09/06/26]

  At Proper Wear Co., every item is made to order specifically for you. This helps reduce waste and allows us to create products on demand rather than keeping excess inventory.

  Returns & Exchanges

  Because all products are custom-made after an order is placed, we do not accept returns or exchanges for:

  • 
    Incorrect size selection
    
  • 
    Change of mind
    
  • 
    Ordering the wrong color or product
    
  • 
    Personal preference
    
  • 
    Buyer's remorse
    

  Please review sizing charts and product details carefully before placing your order.

  Damaged, Defective, or Incorrect Items

  We stand behind the quality of our products. If your order arrives:

  • 
    Damaged
    
  • 
    Defective
    
  • 
    Misprinted
    
  • 
    Incorrect due to our error
    

  please contact us within 30 days of delivery.

  To help us resolve the issue quickly, include:

  • 
    Your order number
    
  • 
    A description of the issue
    
  • 
    Clear photos showing the problem
    

  Once reviewed, we will provide a replacement or refund at no additional cost.

  Lost Packages

  If your package appears lost in transit, please contact us as soon as possible.

  We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

  Incorrect Shipping Address

  Customers are responsible for providing an accurate shipping address at checkout.

  If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

  Order Cancellations

  Orders enter production shortly after purchase. Because of this, cancellation requests can only be accepted if production has not yet begun.

  If you need to make changes to your order, please contact us immediately after purchase.

  Contact Us

  For any questions regarding your order, please contact us at:

  Email: admin@properwearco.com

  We aim to respond to all inquiries within 1–2 business days.

• How long does shipping take?

  All items are made to order. Please allow 2–7 business days for production and 2–5 business days for shipping. Most orders arrive within 5–10 business days.
  
  

• Do you ship internationally?

  We offer reliable shipping throughout the United Kingdom and across the European Union. All orders are dispatched with full tracking, so you can monitor your delivery every step of the way and know exactly when to expect it.